KONG SATISFACTION GUARANTEE
60 DAY SATISFACTION GUARANTEE
At KONG, we stand behind our products and quality controls. If for any reason you’re not satisfied with a KONG product you purchased from one of our Authorized Sellers, we’ll gladly provide you with a Manufacturers Coupon for a product replacement or refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, the KONG Satisfaction Guarantee is not available for products purchased from unauthorized sellers. This Guarantee covers the KONG toys and treats category only.
You must submit your Guarantee request within 60 days of the date of purchase
How To Claim The Guarantee
PLEASE NOTE THAT THE KONG WARRANTY DOES NOT COVER THE PURCHASE OF AN INAPPROPRIATE CHOICE OF SIZE AND TOY FOR YOUR PET.
TOYS AND PLAYTIME SHOULD BE SUPERVISED AND MONITORED AT ALL TIMES TOYS ARE NOT CHEWS OR BONES!
** If you need a copy of your purchase from us, please email us at: firstname.lastname@example.org with your name and the product you need to replace AND date of purchase